Reelraven Casino Contact: Human Help by Chat, Phone or Email
Malta MGA/B2C/635/2017+64 9 736 3258
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Answered faster

Reelraven Casino Contact: Pick Your Channel

Live chat, e-mail and phone reach our team round the clock, so you reach a person whenever your question arrives.

Start Live Chat MGA licensed since 2017
Paid today
836,130 NZ$
8,834 Playing now
Malta Gaming Authority licensedMGA/B2C/635/2017, audited by BMM Testlabs, QUINEL and SIQ
Payouts averaged in 5 minutesNZ$24M paid weekly, withdrawal limits up to NZ$80,000
128-bit SSL encryptionData protection certified, dispute resolution through iTech Labs
Route choice

Get A Person On Your First Try

Here you'll see which of the three routes suits you best, and what each one costs in time.

Fast Lane, Not The Waiting Room
Live chat suits quick account questions and bonus mix-ups, and someone usually replies in about two minutes any hour of the day or night.
Start Chat
Prefer It In Writing?
E-mail suits documents, statements and anything you want in writing; write to [email protected] and expect a reply in about eight hours.
Write To Us
Phone support
Phone suits urgent payment problems; call +64 9 736 3258 in NZST and a team member usually picks up in around one minute.
Call Support
Local reassurance

Who Looks After New Zealand Players?

No need to wonder whether a Malta licence means offshore silence: the team works New Zealand hours for New Zealand players.

How to reach us

Phone here+64 9 736 3258
Time zoneNZST
LanguagesEnglish, German, Finnish, Norwegian
E-mail here[email protected]

Who supervises

SupervisorMalta Gaming Authority, MGA/B2C/635/2017

Gambling help

Support groupsGambling Helpline New Zealand, The Problem Gambling Foundation, Multi-Venue Exclusion Programme

Reach For Independent Help Today

Gambling Helpline New Zealand, The Problem Gambling Foundation and the Multi-Venue Exclusion Programme all work independently of Reelraven Casino. They offer free, confidential guidance in New Zealand, and contacting them has no effect on your account here.

Gambling Helpline New Zealand. Free, confidential phone and online counselling for anyone worried about their own or a family member's gambling.

The Problem Gambling Foundation. Face-to-face and remote counselling sessions, plus community education, delivered by trained gambling-harm specialists.

Multi-Venue Exclusion Programme. One application that can bar you from several venues at once, arranged with a local coordinator.

Read more
Desk routing

Direct Addresses, No Detours

Sorted addresses keep your message from bouncing between desks, which is how Reelraven handles every request.

Your account

General help, anything unclear[email protected]
Document checks, photo ID[email protected]

Money matters

Deposits, withdrawals, payouts[email protected]

Other requests

Complaints, first stop[email protected]
Privacy, personal data requests[email protected]
Business, partnership proposals[email protected]

Sort The Details Before, Not During

Gather these five details first, and the first reply can often solve things.

  • Your registered email address
  • Your account username or player ID
  • A short note of what happened
  • Screenshot of the error or payment
  • Deposit or withdrawal reference number
Escalation Path

From First Message To Formal Review

By the end, you will know each step that lifts an unanswered issue higher.

Plain Words First
Message the team first and describe what happened in plain words. A specialist reads it and replies through the channel you already used.
Where Is My Reference?
Note the reference number in the reply and keep the thread. Most questions close here within one working day of that first answer.
A Fresh Pair Of Eyes
Ask, in the same thread, for a manager to look again at the decision. You will hear back with a second view rather than the original answer.
Contact The Malta Gaming Authority
Write to the Malta Gaming Authority if the review still leaves you short. New Zealand players can also call the Gambling Helpline New Zealand for free, independent support.
Reelraven Casino Operator

Who Actually Runs Reelraven Casino?

This table settles who holds the licence behind your account and where written contact goes.

Company

Legal NameReelraven Casino Ltd.
Company NumberC-81803 (Malta)
Registered AddressTriq il-Kbira, Birkirkara

Licence

RegulatorMalta Gaming Authority
Licence NumberMGA/B2C/635/2017

Written Contact

Support Email[email protected]
Less Guessing

Answers Before You Reach Out

Removes the worry that a small question will cost you hours of waiting.

trustCan I get support in more than one language?+
Help is available in English, German, Finnish and Norwegian. Our team answers in those four languages.
trustWhere do I request a copy of my personal data?+
Send your request to [email protected] and our team will arrange a copy or deletion of your personal data.
trustHow long does closing my account take?+
Closing your account is quick and free. Once you ask, your access stops. Any withdrawal still waiting is paid to you under our usual terms.
trustDo I need to verify my identity before I cash out?+
Verification is completed within twenty-six hours. Send photo identification, proof of address and a payment method screenshot to [email protected].
trustWhy can I get help at any hour of the night?+
Our team is available around the clock, so nights and weekends are covered. Live chat, e-mail and the phone line stay open in every NZST hour.
Answer Times

Slower By Mail, Faster By Chat

This table removes the worry that nobody is there when your issue lands at an odd hour.

Live Chat

Live Chat Hours24/7 support available
Live Chat First Reply2 minutes
Time ZoneNZST

Email

Support Email[email protected]
Email Reply8 hours

Phone

Phone Number+64 9 736 3258
Phone Waiting Time1 minute

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