A payout without the wait

Send Your Papers Before Your First Payout at Reelraven Casino

Identity checks exist because the Malta Gaming Authority requires them, and our team usually clears them within 26 hours.

Start Verification

Malta Gaming Authority licensedMGA/B2C/635/2017, audited by BMM Testlabs, QUINEL and SIQ

Fewer surprises later

What the Check Involves?

This table answers the questions players ask while their withdrawal sits on hold.

Who checks

Reelraven Casino Ltd.

Under which licence

Malta Gaming Authority, MGA/B2C/635/2017

How long

26 hours

When it is mandatory

Before the first withdrawal

Where to ask

[email protected]

Minimum age checked

18+

Four short stages

Which Steps Clear the Check?

Reelraven Casino keeps the list short so nothing gets sent twice.

Your outstanding items list

Your account area holds a section for identity checks; open it to see which items are still outstanding and what each one needs.

You are holding your ID

Photograph your photo identification flat on a table in even light, then check that all four corners sit inside the frame before sending.

Screenshot of your payment method

A screenshot of your payment method should show your name and the card or wallet details; crop out anything else you would rather keep private.

Wait for the 26-hour review

Nothing more is needed from you while the team reviews; expect an answer within 26 hours, and a payout request moves ahead once it clears.

At the check

Send the right papers once

Reelraven Casino asks for three papers, and a selfie only when the situation calls for it.

Photo identification

What it provesWho you are

What to sendFront and back, four corners visible

Proof of address

What it provesWhere you live

What to sendFull name, address, recent date

Payment method screenshot

What it provesYour deposit source

What to sendAccount name and last digits

Rejected Once, Approved Second Time

Is my bill too old? Address papers usually expire at three months, so an older bill is turned down even when everything on it is truthful. Pull a bill dated within the last three months Send it through the checks section in your account

A picture that clears review first. A saved screen image loses the fine print and hidden corners, so our reviewers cannot confirm the payment method really belongs to you. Capture the full screen with your device Make sure the account holder name shows

Why the name mismatch? A shortened first name, an old address or a maiden name on the document will stall the check until both records line up. Compare the spelling with your account details Request a correction from support when needed

Read This Before You Send Bank Papers

Our Malta Gaming Authority licence, MGA/B2C/635/2017, makes Reelraven Casino Ltd. check where player money comes from. Think of it as routine bookkeeping against money laundering, never as a sign that anyone suspects you of anything.

Depending on your case, a reviewer may ask for one or more of the following.

Recent bank statement
Payslips from your employer
Tax return or assessment
Proof of a property sale
Statement from your savings

Four Moments

When Does the Check Land?

Same warm approach as everything else here, just tidier paperwork before your money moves

Details out of step?

A different surname or a moved address prompts a fresh look, so you will be asked for ID and address papers that match what you told us.

Cashing out first time

Cashing out for the first time brings the full check, usually finished inside 26 hours, and ID, address paper and a payment method screenshot are requested.

Beyond your normal play

A sum far above your usual pattern stirs a second look, and proof of where those funds came from helps the reviewer finish quickly.

From small cap to larger

Wanting to cap your spending higher asks a reviewer to confirm you can afford it, so income or savings papers may be requested alongside your ID.

Skip the waiting

Have these six answers before you ask support

You will finish this list knowing what to send, how, and what happens after.

Can I take the photos with my phone rather than a scanner?+

Yes, a phone camera is fine, provided the whole document sits inside the frame and every line stays readable. Lay the ID or address letter flat under good light, switch off the flash, and keep the screen glare away. Sharp edges and no shadow across the text are what the reviewer needs.

What should I do if my paper keeps getting turned down?+

Read the reason attached to the refusal, because it names the exact problem. Then send a fresh copy, changing only what was flagged, and write to [email protected] if the reason is unclear. Cropping, blur, glare and expired dates cause most refusals.

Will I need to go through all this a second time further down the line?+

No, once your file is approved it stays approved for ordinary play and payouts. A new copy is needed only when the document itself runs out or your details change. Our team may also ask for a fresh selfie with your ID in hand, purely as extra certainty.

Which regulator stands behind the brand and what is its licence number?+

Reelraven Casino Ltd. holds a licence from the Malta Gaming Authority, numbered MGA/B2C/635/2017. That authority requires identity and source of funds checks, so everything you send is part of a regulated process rather than a house rule. Our registered address is Triq il-Kbira, Birkirkara.

How late can I leave the check before cashing out?+

Your first withdrawal cannot be released until the file is cleared, so the check is due at the latest by then. We may request it sooner, at sign-up or at your first deposit, and we will tell you plainly when that happens. Nothing is held back without a message from us.

Roughly how many hours should I set aside for the review?+

Allow up to 26 hours from the moment your last document lands. Most files move through faster than that, and the clock only starts once everything asked for has arrived. Keep an eye on your registered email for the outcome.