Protection built in

Set your responsible gambling limits at Reelraven Casino

Play only from 18, and every account at Reelraven Casino holds deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion.

Set your limit

Malta Gaming Authority licensedMGA/B2C/635/2017, audited by BMM Testlabs, QUINEL and SIQ

Four essentials

Know the key facts before you play

Useful when you want the key safety facts without reading a long page.

Minimum age18+

LicenseMGA/B2C/635/2017

Gambling Helpline Aotearoa0800 654 655

Limit questions[email protected]

Your toolkit

Tools waiting in your account before play

Read this when you want to know exactly what your account can do before you start.

Set first, not after

Caps what you can put in over a set period, so a night out stays a night out. Switch it on before your first session, not after a loss.

Set your loss limit

Sets a ceiling on what a session can cost you, so the evening ends when the number does. Turn it on whenever your spending has surprised you.

Choose your reminder

A quiet alert at the interval you choose, so time does not slip past unnoticed. Switch it on if you lose track of the clock while playing.

Cooling-off periods

Steps you away from play for a chosen stretch without closing anything. Reach for it when you want a break but intend to come back.

Is exclusion for me?

Shuts your account to play altogether, for a stretch you decide. Choose it when a pause no longer feels like enough.

A calmer session

Four steps to a limit in the account

It settles the usual worry that a limit takes ages or needs a phone call.

Open your settings

Sign in and open your account menu, then look for the settings area rather than the cashier. Check you are in your own profile before going further.

Find the section

Inside settings, choose the responsible gambling section. Everything sits in one place, so you do not have to hunt through several screens.

When money worries you

Pick the tool that matches your worry, whether that is money in, money lost or time at the table. Read the wording on screen before you confirm anything.

Check your setting

Confirm the change and check that the new setting shows in your account. If the screen looks unclear, our support team can walk you through it.

Choose a short break or a long stop

Need a break for hours? Your account holds a short pause: a time-out you switch on for the hours or days you choose. Play and deposits stop until it ends, nothing is closed for good, and access returns when the pause runs out.

Shut the door behind you. The account also offers self-exclusion, which closes your access for a long period you choose, up to two years, and cannot be lifted early. Start it in the account settings; you cannot deposit or play while it runs.

No register, one account. Your account is where self-exclusion is set in this market: New Zealand has no national self-exclusion register. Set it in the account, and Gambling Helpline Aotearoa can talk through what comes next.

Free support

Free, confidential people on your side

Reach for these services on the evening you want to talk, not after a loss.

Gambling Helpline Aotearoa

A free, confidential line for people who gamble and for their families, answered day and night; ring or send a free text when the worry starts. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Face-to-face and phone counselling, peer and cultural support, with clinics around the country; free to you and your whānau, weekdays during business hours. pgf.nz

Safer Gambling Aotearoa

An information site from Health New Zealand for people who gamble and their families: signs of harm, practical tips and a finder for local support. safergambling.org.nz

The signs that say stop

Noticing these signs early keeps a habit from growing into a problem, and it costs nothing to act. A limit or a pause is the first step, set before the next session rather than after a loss.

Read through and see how many of these fit the way you play now.

Chasing a loss with a bigger deposit
Playing past the point you planned to stop
Keeping play quiet from your partner or whānau
Borrowing or dipping into savings to deposit
Thinking about the next session while at work
Feeling flat or short-tempered after closing the tab
Telling yourself one more spin will fix it

Worried about someone at home?

Verified before money moves. Nobody joins before reaching 18+, and identity documents are requested before the first withdrawal is released. That keeps the account in the hands of the person who opened it.

Blocked first, discussed after. Every phone and laptop in the house can be set to hide gambling sites, so a young person never opens one by accident. Doing this before a conversation is easier than undoing a surprise.

Talking before accusing. Speak about money without blame, then ring Gambling Helpline Aotearoa on 0800 654 655, which answers at any hour and also advises relatives. A relative who calls early often prevents a harder talk later.

Plain answers

Questions about limits and stepping away

You will finish knowing how age checks, limits and exclusions behave in your own account.

Why does the casino need my age before I can play?+

Age is confirmed before any account is activated, and only adults of 18+ may hold one. The check is a legal duty in this market rather than a formality, so uploading identification comes first. Until it clears, the account stays closed to play.

How can I support a relative who plays more than they should?+

Gambling Helpline Aotearoa takes calls from family members as well as players, and its line runs day and night. The Problem Gambling Foundation also offers free counselling with cultural and peer support. Opening the conversation before anger sets in tends to help more than watching quietly.

Can I cancel a self-exclusion before the period is over?+

No. Once a self-exclusion is in place it stands for the whole stretch you chose, and it cannot be lifted early. Choosing the length with care at the start matters for that reason. If a shorter break is what you need, a cooling-off period fits better.

Does excluding myself here stop me joining other casinos?+

No. Self-exclusion is set inside your account and reaches this casino only, because New Zealand has no national register for this. Other providers would need to be told separately. One honest conversation with each is the only way to cover them all.

Where do I go to change a deposit limit later?+

Your limit settings live in the same part of the account where you set them, and you can return there whenever circumstances shift. Lowering a figure is straightforward; the account keeps the change you apply. Reviewing it on a quiet day beats changing it mid-session.

What happens to my account during a cooling-off period?+

A cooling-off period puts your play on hold while the rest of the account stays as it is. Deposits and games are paused for the span you picked, and play resumes once that span has passed. It is a pause, not a permanent goodbye.